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UID:149@sapusers.pl
DTSTART;TZID=Europe/Warsaw;VALUE=DATE:20180516
DTEND;TZID=Europe/Warsaw;VALUE=DATE:20180517
DTSTAMP:20180507T133847Z
URL:https://sapusers.pl/events/essential-tips-on-sap-incident-processing/
SUMMARY:Essential Tips on SAP Incident Processing
DESCRIPTION:What Every Customer Should Know: Essential Tips on SAP Incident
  Processing\nDid you know there are ten Global Support Centers (GSC) provi
 ding 24/7 support for customers around the world? Learn information on the
  Incident Handling core processes that SAP support engineers follow from i
 nitial processing\, troubleshooting\, to solution. Learning about how the 
 incident process benefits customers’ understanding\, involvement\, and s
 olution on how SAP Support initially reviews new incidents\, partners with
  the customer on troubleshooting and analyzing the SAP Support request\, a
 nd provides a solution that benefits the customer and addresses any future
  concerns.\n\nThe presentation will discuss the incident process flow\, di
 fferent communication types\, expediting communication between everyone in
 volved\, how to use online sessions to expedite the process\, solution man
 agement\, and how to partner with SAP to make the most of your support int
 eraction for a rapid solution.\n\nThis webinar session is offered to you b
 y the SUGEN Charter „Value of Support”.\n\n[um_loggedin]\n\n\n\nPRESEN
 TERS:\nMarkus Schweizer\, SAP Product Support\, SAP Austria\n\n\nDIAL-IN N
 UMBERS (AUDIO BRIDGE):\nFor your convenience\, you can find your local dia
 l-in number in the meeting request and Local dial-in Code Set 2\n\nPlease
  note: We do not support Voice over IP\; please use the dial-in informatio
 n for the audio stream.\n\n\nPARTICIPATION CODE:\n375 177 0268# (Code Set
  2)\n\n\nWEB PRESENCE:\nSAP Incident Processing\n\n\nTIME:\nWednesday\, M
 ay 16\, 2018\, 09:00 AM GMT (UK\, London)\nWednesday\, May 16\, 2018\,
  10:00 AM CEST (Germany)\n\n\nFIND YOUR LOCAL TIME:\nTime Zone Calculat
 or\n\n\nRECORDING:\nSession recordings are available at Knowledge 4 You\n
 \n\n\n[/um_loggedin]
ATTACH;FMTTYPE=image/jpeg:https://sapusers.pl/wp-content/uploads/2017/09/p
 atch01.jpg
CATEGORIES:SAP K4U
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