SAP’s Use of AI in Incident Management Processes (September 19, 2019)

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In today’s always-on business environment incidents need to be addressed swiftly. Finding a solution to incidents is, therefore, of paramount importance. To accelerate this process and provide real-time answers to customer incidents, we have developed incident solution matching, an AI-driven service to SAP’s customers to get real-time recommendations to incidents while they are typed-up. In our webinar, we will talk about the new service, its benefits to business, and the journey to deploying a live service to demonstrate how to deliver machine learning application providing business value.

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