Improvement Request Submission in SAP Customer Influence enriched by SAP CoPilot (SAP’s Digital Assistant) for SAP S/4HANA Cloud Customers
SAP customers are getting more power by influencing SAP’s product development planning. With SAP CoPilot (SAP’s Digital Assistant) SAP S/4HANA Cloud customers are enabled to submit improvement requests directly to SAP Customer Influence for SAP S/4HANA Cloud – the central platform for the submission of all ideas and requests for improvements, features and functionalities. Through ‘Feature Request Quick Create’ users with the role of ‘Application Support Engineer’ can complete an intuitive form and submit an idea which will then be stored automatically on SAP Customer Influence. Furthermore, with the S/4HANA Cloud Release 1805 an improvement/feature request can be submitted by using a task oriented dialogue system: a chatbot guides the customer through the process of an improvement request submission by asking questions and sending the information directly to SAP Customer Influence.
SAP customers can also vote on ideas of others and monitor request statuses anytime. The voting results inform SAP about the product enhancements and changes customers are most interested in for future releases. Customers can choose from various SAP S/4HANA Cloud areas on SAP Customer Influence based on the line of business (e.g., Finance, Project Services) or a technology area (e.g., User Experience, Migration). Once an area has been chosen, customers can submit their improvement request or take a look at already submitted requests in order to vote on them. Whenever an idea has reached a certain voting threshold it will be evaluated by SAP during a review phase and a status will be maintained.