Newsflash for SAP User Groups – 2019.12

SAP User Group Offerings

SAP S/4HANA Movement eBook – NEW

Learn more about the SAP S/4HANA Movement Program, enabling SAP customers to manage a seamless transition to SAP’s Intelligent ERP, with the help of packaged tools and services. Discover the program’s different pillars in our new webinar eBook.

Read more     Overview of eBooks

Value of Support

Update of the Support Backbone – Customer Action Required!

The deadline for the update of the SAP Support Backbone Infrastructure is getting closer. Customers need to switch to the new infrastructure before the end of 2019 to ensure continuous connectivity. This includes updating SAP Solution Manager to SP09 as well as every other SAP system that has a direct connectivity to Support Backbone. Follow the instructions of Backbone Update Guide and act now to update your systems to stay connected to SAP as of January 1, 2020. Learn more about how to prepare for the update in our recent webinar.

Read more    Backbone Checklist

VPN Remote Connectivity to SAP for Service and Support Access – Customer Action Required!

The German Federal Office for Information Security (BSI) has released a technical guideline regarding cryptographic mechanisms which consists of recommendations regarding key lengths and other parameters for the use of Internet Protocol Security (IPsec) and Internet Key Exchange (IKEv2). If you are using VPN technology to connect to SAP for remote service and support access you should have a look at the link below to get more information on how to mitigate risks in this area. Based on the technical guideline from the BSI, SAP plans to support our customers in making a timely transition within the coming months by utilizing IKEv2-based connectivity.

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SAP For Me – TRY- ME Environment Now Available!

Have you heard of the new central digital entry point SAP for Me, but have no S-User yet to check it out? We have prepared a TRY-ME environment, to get an idea of what SAP for Me can provide (based on mockup data). You can also learn more about SAP for Me in our webinar.

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Are You Ready for Your New Login Experience With SAP Universal ID?

SAP Universal ID went live recently and we are excited to introduce you to all its capabilities and benefits. With your Universal ID, you will need only ONE password for all your SAP accounts. You will get a central overview of all your SAP accounts. You can manage your personal data and preferences in one place. Visit SAP for Me and get your personal SAP Universal ID today!

Read more    Check the Video

Delivering True Customer Success Requires Flipping the Engagement Model

Today, customer success is a huge priority for all major services and support organizations, but over 90 percent of the industry is still relying on traditional methods – methods that have not adapted much to the changing needs of customers and to the evolution of the customer base itself. Emerging technologies, the widespread consumerization of IT, and always-on, real-time processes have prompted the changes taking place across the customer success landscape.

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Revolutionizing Web-Based Interactions with SAP Services and Support

SAP Services and Support teams have long played a critical role in the deployment of SAP solutions in businesses all over the world.

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Intelligent Swarming: How Collaboration Can Enhance Customer Service

The way we work in today’s modern landscape is not all that different from how honeybee colonies have operated since the beginning of time. While it may sound like a funny analogy, it is worth noting how bees swarm to find new places to live when their colonies become overpopulated.

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Enterprise Support Academy

Check out the upcoming scheduled offerings and new webinar replays. As a special offering, we have sessions available in Chinese (ZH) and Japanese (APJ). Just select your region below.

APJ    EMEA    Latin America    North America


SAP Australian User Group Melbourne Conference 2019

SAP Australian User Group (SAUG) hosted the SAUG Melbourne Conference 2019 on November 21st. For 2019 SAUG made a strategic move to reduce the number of streams from 4 to 3 as the event was close to capacity. Nevertheless, the number of total registrations has stayed on a steady level. There has been a slight increase in the number of ordinary (customer) members accounting for 62% of the delegates. The best attended streams covered the topics of Digital Transformation, Optimizing SAP and Lines of Business.

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UK & Ireland SAP User Group Annual Conference 2019

The UK & Ireland SAP User Group hosted their annual conference UKISUG Connect from 1st – 3rd of December in Birmingham.  This year’s conference was the biggest yet with 1.000+ delegates and 80+ exhibitors presenting their solutions and services on the show floor. 104 breakout sessions, 12 workshops and a dedicated theme day on SAP Business One was split into 14 conference tracks across the 3 days, including Customer Experience, Financial Excellence, SAP S/4HANA, Total Workforce Management and Optimizing your SAP.  Each track shared knowledge and insights from SAP experts, customers and partners to provide delegates a powerful insight in using SAP Technology. Building on last year the conference also hosted 30+ university students to learn more about SAP’s part of the user groups University Alliances Program.

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Event Premiere for SAP User Group in Pakistan

The SAP User Group in Pakistan (SUGPK) had its first event in October this year. The first event, initiated by the User Group’s South Chapter, was successfully held in Karachi on October 15th. The second one took place in Islamabad on October 17th and covered SUGPK’s North Chapter. The events’ agendas included customers presenting and exchanging about their organization’s digital transformation, especially in the context of moving to SAP S/4HANA. Besides others, Indus Motor Company shared their impressive journey to SAP S/4HANA and the overwhelming benefits they gained from the transition. Both events were very well received by the attendees, who expressed their gratitude and happiness about the establishment of the User Group in Pakistan as a customer-driven community for exchange amongst customers as well as interactions between customers and SAP.

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SAP Customer Connection

This Customer Connection projects will focus on improvements of functionalities and usability in the areas of CRMSAP Identity Management and SAP GRC (Process Control & Risk Management). Please note that collect phase starts in January.

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