Newsflash for SAP User Groups – September Edition

SAP User Group Specific Offerings

SAP Globalization Services eBook – UPDATE

Discover the updated SAP Globalization Services eBook and learn more about the services that SAP offers to support global projects.

Read the eBook

Integration Webinar Series

Integration is a key enabler for the Intelligent Enterprise and therefore a relevant topic for the majority of SAP customers and User Group members. In collaboration with SAP experts from various areas, we have devised a series of webinars along SAP’s Integration Strategy, starting on October 23rd. Feel free to join and learn more about Integration at SAP and its different pillars.

Integration Webinar Series

Experience Management Webinar Series

Would you like to discover what’s behind Experience Management at SAP? Learn more about the Experience Management approach in the context of SAP’s latest acquisition Qualtrics, and how customers can benefit from it in our webinar series, starting on October 8th.

Experience Management Webinar Series


Next-Generation SAP Business Scenario Recommendations for SAP S/4HANA – NEW

Discover business improvements enabled by SAP Innovations:

SAP Business Scenario Recommendations for SAP S/4HANA (Next-Generation). The SAP Business Scenario Recommendations (BSR) report provides you with tailor-made insights to build your case for SAP S/4HANA.

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SAP S/4HANA 1909 Release is Generally Available

With the 1909 release of SAP S/4HANA, SAP continues to focus on delivering leading-edge value in three key areas: intelligent automation, insight and prediction, and next-generation best practices. This new release of SAP S/4HANA is infused with intelligent technologies, such as conversational voice interfaces, machine learning, and predictive analytics, that allow customers to simplify their intelligent ERP processes. It also delivers significant enhancements across all functional areas.

Read more        Watch a Video

SAP S/4HANA Movement Program – UPDATE

After almost one year of running the SAP S/4HANA Movement program, changes gears and gets on speed. The main objective of the program is to assist installed SAP ERP customers in their move to SAP S/4HANA. The SAP User Groups members can benefit from the new SAP Tools & Services of the program to prove and unleash the real value of SAP S/4HANA.

Join the specially created SAP S/4HANA Movement Webinar Series and gain confidence for your SAP S/4HANA transformation journey!

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Value of Support

Update of the Support Backbone – Customer Action Required!

Are you set up for the future with the updated SAP Support Backbone Infrastructure? If not, act now and update your systems to stay connected to SAP as of January 1, 2020. Customers need to switch to the new infrastructure before the end of 2019 to ensure continuous connectivity. This includes updating SAP Solution Manager to SP09 as well as every other SAP system that has a direct connectivity to Support Backbone.

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Help to Improve Incident Management Handling in SAP ONE Support Launchpad

How satisfied are you with transparency SAP Support offers on the status of open incidents in SAP ONE Support Launchpad? SAP works on a proposal to provide more timely updates and looks for a feedback for this solution. If you are available between Monday, October 14th and Friday, October 25th and ready to invest 30-60 minutes of your time, please contact [email protected] to be included in the survey. Please indicate your availability and we schedule an appointment for your convenience.

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Try SAP’s New Support Assistant

Experience an enhanced incident creation process enabled by SAP’s new support assistant. The ‘support assistant’ offers you a guided approach through a conversational user interface during the incident creation process on the SAP ONE Support Launchpad. Using tree structures, the optimized functionality helps you step through a series of questions and narrows down to the problem area, meanwhile recommending targeted solutions in real-time.

Learn more and join the live webinar on October 16th 2019.

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SAP for ME Offers to SAP Customers a Personalized Access and a Transparent View of Their Entire Product Portfolio

In today’s 24/7 business environment, time is an organization’s most precious resource. SAP for Me is your digital companion to easily interact with SAP and get immediate guidance to the best solution for you. SAP for Me aggregates important alerts, metrics, and insights about your SAP product portfolio with a single access point.

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Enterprise Support Academy

Check out the upcoming scheduled offerings and new webinar replays. As a special offering, we have sessions available in Chinese (ZH) and Japanese (APJ). Just select your region below.

APJ          EMEA          LA          NA


SAP Solution Manager  Education Summit

The 2019 SAP Solution Manager Education Summit focuses on innovation in SAP application lifecycle management and will help on customers’ journey in becoming an intelligent enterprise. Take advantage of the SAP experts that will be happy to support in realizing the next steps in your SAP application lifecycle management strategy. Plan today and join the 2019 SAP Solution Manager Education Summit in your region!

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Recap: DSAG Annual Conference 2019

This year’s annual conference of the German-speaking SAP User Group (DSAG) was a great success with a new record of more than 5.500 attendees! Don’t miss the opportunity to watch the SAP experts’ videos and get updates on the latest topics of interest for SAP customers such as SAP Cloud ALM, SAP S/4HANA Readiness Check 2.0, SAP S/4HANA Movement, or SAP Experience Management.

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Recap: ASUG Argentina Annual Conference 2019

The ASUG Argentina Annual Conference 2019 under the slogan “The Intelligent Enterprise” attracted more than 300 participants, who actively exchanged updates and best practices amongst each other, as well as with SAP experts. Ana Maria Recalde, (Chief Customer Officer for SAP´s Latin America) emphasized “Customer First” and “SAP for Me Beta” as driving elements of SAP’s strategy to become a world-class customer success organization.

Read more (in Spanish)

Recap: ASUG Colombia  Annual Conference 2019

The ASUG Colombia Annual Conference 2019 took place end of August in Cartagena (Colombia) and focused on the question “Where are we going with SAP?” The new meeting format of the conference included roundtable with almost 120 CIOs and CFOs, who dedicated their time to learn how SAP and its partners can support their digital transformation journeys to the Intelligent Enterprise. Several success stories from the customers, who already started their path with the SAP S/4HANA, provided valuable insights and motivation to tackle the move to the Intelligent Enterprise. The new meeting format of ASUG Colombia was a great success and it will be repeated in Medellin (Colombia) in 2020.

Read more (in Spanish)

Recap: ASUG Mexico Annual Conference 2019

ASUG Mexico held its Annual Conference on September 11th attracting more than 320 participants. The Intelligent Enterprise was at the core of most of the presentations and discussions. SAP provided insights into topics like Customer First, Qualtrics and Digital Access. Prior to the conference, ASUG Mexico hosted an SAP S/4HANA Forum that helped customers understand why and how to start their transformation to the Intelligent Enterprise.

Read more (in Spanish)


Customer Connection Projects

This Customer Connection project will focus on improvements of functionality and usability in the area of SAP ERP Sales & Distribution (SD).

SD Sales and Billing 2020

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